Biography:
John Harney is an ASP consultant who provides technical and partnering expertise, market advice and competitive intelligence for application service providers. He also does frequent marketing materials for major information technology companies and is author of the book, Application Service Providers – A Manager’s Guide, published by Addison-Wesley.
He is the former Editor of E-doc magazine at the Association of Information and Image Management, Editor-in-Chief of Imaging magazine, Associate Publisher of Imaging Business magazine and correspondent for the Washington News Bureau.
In all, he has been writing IT-related columns, feature articles and marketing supplements for over 20 years in publications as varied as KMWorld, Enterprise Open Source Journal, Outsourcing Journal, Washington Technology, HP Professional, Enterprise Systems Journal, The Year In Computing, The Year in Government Computing, ATM Report, CableWorld, InformIT, Technology Review (MIT) and Intelligent Enterprise.
In addition to having deep expertise related to ASPs, he has written extensively on content management, document management, knowledge management, e-mail management, records management, workflow, electronic imaging, business process management as well as outsourcing and open source processes, business models and technologies.
Books:
Application Service Providers (ASPs): A Manager's Guide
Magazine Advertising / Marketing Supplements:
Contact John Harney at info@razorwest.com for all magazine advertising and marketing supplements related printed materials.
Outsourcing Outlook: Trends to Watch (Vol. 6, No. 5)
For the most part, the past year was one of incremental progress in outsourcing, with a few key business process and technology breakthroughs adding some excitement to the industry. This Executive Report by John Harney examines the developments in outsourcing during the past year and presents some trends to watch in the coming months.
http://www.cutter.com/sourcing/abstracts.html
The New World of ASPs (Vol. 5, No. 9)
After suffering growing pains over the past several years, the ASP industry is now alive and robust, despite earlier not-so-rosy industry predictions. This Executive Report by John Harney explores the trends in the current ASP world and discusses what potential customers need to know when considering a deal with an ASP.
http://www.cutter.com/sourcing/abstracts.html
ASPs, XSPs, and Web Services: Hybrid Solutions for Application Integration, Replication, and Aggregation (Vol. 3, No. 2)
Although application service providers (ASPs) and Web service providers may compete on certain fronts, they will more often cooperate in providing customer solutions. This report defines ASPs and Web services, categorizes the different types of each, outlines their inherent benefits, and suggests how each will best be used and deployed in hybrid solutions.
http://www.cutter.com/sourcing/abstracts.html
Selected Research Reports:
The State of Open Source Workflow
(Cutter Consortium Business Intelligence, Vol 5, No 12)
This addresses the history of workflow, the evolution of OS workflow systems, the components of an OS workflow system, and the market potential for these types of offerings. It also discusses about seven OS workflow systems in detail.
Contact John Harney at info@razorwest.com for printed copies of this report.
Free But Not Cheap: Open Source Content Management Systems
(Cutter Consortium Business Intelligence, Vol 5, No 5)
This addresses the nature of OS CMSes, the document lifecycle they manage, products strengths, weaknesses, features and functions. It also profiles nine OS CMSes in detail.
Contact John Harney at info@razorwest.com for printed copies of this report.
Selected Feature Articles:
ASPs
This Race Goes To The Steady
Here are a few ASPs AIIM members should keep an eye on. They're offering great services at the right prices.
http://www.aiim.org/article-docrep.asp?ID=27247
The 20 Most Important Issues to Address When Hiring An ASP
Use these basic criteria to short-list ASPs for final evaluation.
http://www.aiim.org/article-docrep.asp?ID=25525
25 Customer Service And Technical Support Issues To Address When Hiring An ASP
http://www.informit.com/articles/article.asp?p=29403
Which ASPs Will Prosper Long-term – And Why
http://www.informit.com/articles/article.asp?p=29051
xSPs -- Supporting Service Providers For ASPs
http://www.informit.com/articles/article.asp?p=29257
CONTENT MANAGEMENT
The Future of Content Management, Part 1
Will content management end up just another dumbed-down feature folded into Windows, not a complex and, admittedly, often high-priced custom solution offered by specialist vendors? You decide.
http://www.aiim.org/article-docrep.asp?ID=30581
The Future of Content Management Part II
With downward acquisition pressure from larger vendors and upward innovative pressure from newer vendors, how will the CM industry shake out?
http://www.aiim.org/article-docrep.asp?ID=30842
SUBJECT: Email Management - Get It Now
The legal liabilities for poorly managing a company's email archives are steep indeed. Email management products are proving to be the magic bullet.
http://www.aiim.org/article-docrep.asp?ID=29015
All Roads Lead to Collaboration
The convergence of other types of technology with collaboration is creating a hybrid discipline that’s growing in relevance to production workers.
http://www.aiim.org/article-docrep.asp?ID=27562
Federated Repository Management -- Making CM Play Well with Others
Transparent access and manipulation of content in heterogeneous CM systems--it’s a bit of a pipe dream now, but hold on to your hats.
http://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=14833
Delivering on the Promise of Enterprise Portals -- Parts 1 & 2
Portals have assumed a requisite place in the IT infrastructure of major enterprises. So what functionality do most of the leaders bring to the table, and by what strategic factors can you tell them apart?
http://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=9607
http://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=9657
The Automated Document -- Parts 1 & 2
Active documents are evolving not only new programmability but also complex interactivity. The result is better productivity.
http://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=9588
http://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=9601
The New Frontier of Search
A new focus on meaning-oriented search techniques is ushering in a Silver Age of search.
http://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=9551
OPEN SOURCE
Consider the Source
Many open source content management systems are mature and boast large developer communities—good indicators that they are stable and will keep evolving.
http://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=9663
OUTSOURCING
Full Service BPO Takes a Leasehold in Commercial Real Estate
http://www.outsourcing-journal.com/jul2005-bpo.html
The US Government's IT Challenge -- How Outsourcing Can Help
http://www.outsourcing-journal.com/may2005b-federal.html
How Outsourcing Email Management Helps Financial Services Companies
http://www.outsourcing-journal.com/apr2005b-email.html
New Market Factors Driving an Outsourcing Staple--Contract Manufacturing
http://www.outsourcing-journal.com/feb2005b-manufacturing.html
HR Outsourcing: Where It Needs To Go
http://www.outsourcing-journal.com/apr2004-hrotrends.html
Offshore Outsourcing - The Ongoing Political Debate
http://www.outsourcing-journal.com/nov2003-offshore.html
Cheaper, Faster System Development Using Offshore Outsourcing
http://www.outsourcing-journal.com/jul2003-government.html
Staking a Claim To Excellence With an Offshore Component
http://www.outsourcing-journal.com/mar2003-acs.html
IT INFRASTRUCTURE
SOA Tools -- Virtually Bridging the Legacy Divide, Parts 1, 2 and 3
An SOA is a complicated, usually multiyear undertaking, so the tools required can be various indeed. Here’s a sampling of the kind of activities SOA tools need to address as well as general explanations of tool types.
http://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=14970
Case Studies:The Keys To The Kingdom of Digital Banking
This major financial services company implemented a digital check processing solution that improved staff productivity and customer service and, in the process, saved it almost $15 million in the first year of operation
E-Doc magazine
http://www.edocmagazine.com/article_new.asp?ID=29078
The Digital Mailroom
American Express was great at finance but not with mail. A high-end document processing solution changed all that.
E-Doc magazine
http://www.edocmagazine.com/article_new.asp?ID=28828
Promo@Toshiba.com
Toshiba Did Better Dealer and Distributor Channel Management with Interwoven
E-Doc magazine
http://www.edocmagazine.com/article_new.asp?ID=28272
Making Knowledge Mobile
If you still think of Ford as a meat-and-potatoes, old-line carmaker, think again. Ford cars and trucks are still actually built "Ford Tough," but now they're also virtually researched and designed "Ford Smart."
http://www.edocmagazine.com/article_new.asp?ID=25002
The New Breed of Web Hosters
Web hosters like Rackspace are adopting many of the outsourcing service strategies of ASPs
Outsourcing Journal
http://www.outsourcing-journal.com/dec2002-webhosting.html
Full-Service BPO Takes A Leasehold in Commercial Real Estate
Using BPO UPS was able to save money and expand quickly without hurting its customer service
Outsourcing Journal
http://www.outsourcing-journal.com/jul2005-bpo.html
Staking A Claim to Excellence with An Offshore Component
By outsourcing its claims processing operation offshore, MetLife was able to save money and serve its customers better.
Outsourcing Journal
http://www.bpo-outsourcing-journal.com/dec2003-acs.html
See Appendix A, page 231, in the book, Application Service Providers -- A Manager's Guide, for ten case studies of various types of ASP
